A Frustrating Trip to Brighton: Lessons in Customer Experience and getting scammed

Published on 22 July 2024

About the author: Jon Munson

As a Digital Delivery and Operations Consultant, I have honed my skills while working with some of the most dynamic and innovative digital agencies in the industry. I've had the opportunity to work with teams that are punching well above their weight, and I understand the unique challenges they need to overcome.

I’ve worked as a developer, project manager, producer, head of operations and delivery lead. Now it’s time for me to help teams like yours grow and win!



3 ways I can help you:

  • Consulting for your business: I'll work with your team to develop or improve processes around how you deliver work, operate your business, and give your customers a great experience.

  • Coaching your team: I'll coach your team to level them up, implement process, or support them through any issues they are facing - no matter what their experience level.

  • 1-2-1 Coaching: From junior project manager, to operations director - I'll work with you to get where you want to be, coaching you through challenges and process every step of the way.



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