Fractional Ops & Delivery Leadership for Digital Agencies
Senior leadership across operations and delivery — without hiring full-time.
For agencies who’ve outgrown spreadsheets and firefighting, but aren’t ready for a full-time ops hire.
Pilot Months offer: try-before-you-subscribe
📅 Two spots left — pricing goes up after 15 April 2025
Try fractional ops & delivery leadership without the long-term commitment.
Pilot Month: £3,200 → Includes strategy deep dive, 90-day plan & embedded weekly support.
Let’s have a chat to see if it’s the right fit.
Outcomes, not overheads
You don’t need another full-time hire - you need someone who frees you up to grow.
You need headspace, clarity, and someone who knows how to keep your agency running smoothly while you focus on the bigger picture.
I work with digital agencies as a fractional Operations or Delivery Director — bringing senior leadership across ops, projects, and delivery without the full-time cost or commitment.
Still deep in the day-to-day?
You’re not alone. Most agency founders end up stuck in the weeds:
- Managing timelines and chasing updates
- Jumping in to save client relationships
- Running ops while trying to think “strategically”
It’s a hard balance to strike - especially if your internal team isn’t set up for scale yet. You know you need support, but hiring full-time might not make sense right now. Or maybe you’ve tried, and it hasn’t stuck.
That’s where fractional comes in.
A different kind of support
I don’t charge by the day or the hour.
I work with a small number of agencies at a time — embedding into the team, understanding the challenges, and working across the business to unlock smoother operations and better delivery.
You get:
- A senior delivery & ops leader with deep agency experience
- Space to step back and actually lead
- Someone who’ll ask better questions, suggest smarter ways, and keep things moving
Whether it’s messy delivery pipelines, unclear team ownership, late projects, or patchy processes — I help untangle the chaos and build something solid underneath.
What I bring to the table
Every agency is different — but this is typically where I focus:
- 🔄 Streamlining your delivery and project flows
- 🧠 Building clear operational processes (and making them stick)
- 🤖 Automating repetitive tasks and introducing AI tools where it makes sense
- 🧭 Helping your team take more ownership, with less handholding
- 🔥 Reducing firefighting and stress by improving planning and accountability
- 📈 Supporting growth without adding unnecessary layers or cost
I’m not just talking strategy from the sidelines. I get stuck in — from defining project stages and tooling, to improving client comms, to helping your team work smarter with AI.
Who this is for
- Agency founders wearing too many hats
- Leadership teams without a dedicated ops/delivery lead
- Agencies in a growth phase, looking to scale sustainably
- Teams that need senior input, without hiring full-time
If you’re running at capacity and struggling to pull back, I can help create the space for you to breathe, grow, and lead.
How it works
You don’t pay for specific days or hours. Instead, we agree on outcomes — and I work flexibly across the week to make them happen.
You’ll always know what I’m working on, and your team will feel the difference quickly.
✅ No micromanagement
✅ No bloated meetings
✅ Just targeted, senior-level support built around impact
About me
I’m Jon — a delivery and ops leader with 15+ years in digital. I’ve worked in and with agencies of all shapes and sizes, leading complex projects, streamlining operations, and helping teams do better work with less stress.
I bring calm, clarity, and a pragmatic approach to leadership. I’ll help you spot the gaps, fix the friction, and get your agency humming again — without the noise.
Let’s talk
If you’re feeling stuck in the day-to-day and ready to create more space to lead, I’d love to hear where you’re at. Let’s have a quick, no-pressure chat and see if this kind of support would work for you.
Common Questions & Concerns
“We can’t afford another senior hire right now.”
You’re not hiring a full-time director — you’re getting senior-level leadership without the full-time cost. Fractional means you get the experience and outcomes you need, for a fraction of what a full hire would cost — no overheads, no payroll risk, no long onboarding.
“I work across a few agencies at a time, which means you’re only paying for the slice you need — but still getting 100% of my expertise.”
“We already have project managers / ops people internally.”
Great — this isn’t about replacing your team. It’s about supporting them. I often work alongside internal PMs and ops leads to bring structure, unblock bottlenecks, and build systems that help them thrive.
“I’m not here to replace your team — I’m here to level them up.”
“We’re not sure how the time commitment works.”
You’re not paying for hours or days — you’re paying for outcomes. I structure fractional engagements to provide consistent support across the week, with clear touchpoints and agreed priorities.
“You get consistent senior input across the week — not just a ‘day here or there’ — with full visibility on what’s being worked on and why.”
“We’ve tried consultants before, and it didn’t stick.”
That’s usually because consultants hand over a strategy doc and walk away. I don’t. I embed into your team, get my hands dirty, and make change stick. I bring the thinking and the doing — that’s the difference.
“I’m not just an outside consultant — I’m a partner in your delivery and operations. I don’t just suggest. I execute.”
“We’re not sure we’re ready for this yet.”
If you’re already feeling stretched, reacting instead of planning, or struggling with delivery consistency — now is exactly the right time. You don’t need to be ready for everything — you just need to be ready to make space.
“Fractional support is designed for businesses in transition — to help you get ready for what’s next.”